SolidApollo LED - Returns & Warranty

Returns & Warranty

Warranty & Return Policy:

30 Day Money Back Warranty:

If you are dissatisfied with your purchase of for what ever reason you are not happy, we will refund your purchase 30 days from the date you purchased it. We will offer you an alternative product or we will refund your money back less shipping costs. All returned products must be in perfect condition and in a re sale-able condition, including original box, instructions, accessories etc.

Products cut to size, like LED Strips, Driverless LED strips and cables etc, or products that have been configured specifically for a customer are non returnable. We recommend you place a sample order of products that are cut to size, in order to asses if they will meet you expectations.

Warranty
Solid Apollo LED warrants that the Products are free from defects in material and workmanship for a period of Three (3) years from the date of shipment under normal use and operation unless otherwise stated in the product warranty. Solid Apollo LED's sole and exclusive obligation under the foregoing warranty shall be, at its option, to repair or replace any defective Product that fails during the warranty period. The expense of removal and reinstallation of any item is not included in this warranty. THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Repair or replacement in the manner provided above shall be the sole and exclusive remedy of Buyer for breach of warranty and shall constitute fulfillment of all liabilities of Solid Apollo LED with respect to the quality and performance of the Products. Solid Apollo LED reserves the right to inspect all defective Products (which must be returned by Buyer to Solid Apollo LED factory freight prepaid). No Products will be accepted for replacement or repair without prior written approval. Solid Apollo LED shall have no obligation to make repairs or replacement necessitated by catastrophe, fault, negligence, misuse, abuse, or accident of Buyer or others. The warranty period of any repaired or replaced Product shall not be extended beyond its original term. EXCEPT AS LIMITED BY LAW IN SOME STATES, IN NO EVENT SHALL Solid Apollo LED BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES TO BUYER OR ANY THIRD PARTY ARISING OUT OF THESE TERMS AND CONDITIONS OR ANY DEFECTIVE PRODUCT WHETHER THE DEFECT IS WARRANTED AGAINST OR NOT AND WHETHER THE CLAIM IS BASED UPON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, NOR SHALL Solid Apollo LED BE LIABLE TO BUYER FOR ANY AMOUNT EXCEEDING THE PURCHASE PRICE OF THE PRODUCT.


Returns Procedure & Policy:
All returns must be communicated to Solid Apollo ™ prior sending. To obtain a RMA (Return Material Authorization) please contact us by calling 425-582-7533 or use the contact form on our Website, or send us an email at info (at) SolidApollo . com.

All packages sent to Solid Apollo ™ must clearly have the RMA issued and printed on the outside of the package. If the RMA should not appear or not clear then the product will be restocked and no refund can be issued.

Also all returns must come in their original box in perfect conditions, well packed, accompanied by the original packaging material, manuals and any other accessories provided with the original delivery. Additional packing material is required to send the product. Products have to be returned in a resalable condition.

*If you are returning products that were shipped with Free Shipping, we will deduct the original shipping cost from the return amount.

**Modified or installed products will not be refunded. Expired RMA will not be refunded. COD and Freight Collect packages will not be accepted.

Missing  Products in Shipment:
You have 10 Business days to Claim any missing  parts. After 10 Business days we will not be able to process any  missing parts on the shipment.


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